The Human Factor in the Recruiting Process

I have had frequent discussions with job seekers who are frustrated with the impersonal feeling they are experiencing in the early stages of recruiting process. They apply online, may get an automated thank you and then never hear anything again. The proverbial black hole. As an HR insider, I have tried to share with job seekers that companies get buried with resumes when they post jobs online. A few months back I posted a part-time reception job for my company on Craig’s List and received 200 resumes in the first four hours. If I had spent just one minute to open and review each of those 200 resumes I would have spent over 3 1/3 hours. Forget about the total number of resumes I received in the first 24 hours!

Believe it or not, a majority of companies don’t have applicant tracking system (ATS) database software to handle this workload. Most companies have the resumes dropping into an email folder. It is the worst nightmare for the candidate and the company’s recruiting/HR professional. But those are the cold hard facts. As both an HR professional and a job candidate I came to terms with this fact several years ago. I am not going to get any personal or human touch when applying online. Get over it. I don’t expect and neither should you. Besides, as a candidate, you should be looking to get that human connection through the backdoor with your networking efforts into the company.

If you can get past the impersonal first stage of the process, you can gain tremendous insight into the company based on how you are handled as a candidate through the rest of their recruiting selection process. These later stages of the hiring process are where the personal and human factor should be obvious and very apparent. Is the process rigid and impersonal? Is it friendly but disorganized? Do you get to meet with your potential co-workers? How transparent do they seem? These signs can be early indicators on how they may treat their employees and how you may be treated if you are hired.

A friend of mine who is an expert in employee engagement and candidate assessment recently co-wrote an article about companies disengaging the employee even before they become an employee. The article is oriented towards companies, but it is also very applicable to job seekers as well.
http://www.recruitingtrends.com/online/thoughtleadership/1349-1.html .

As a candidate I have been through some hiring processes that have left me scratching my head. Others have completely turned me off as a candidate and I chose to excuse myself from the process. I recently completed a hiring process for a VP of HR with a company that had me take a personality assessment. I asked the recruiter how my assessment profile compared with the leadership’s team. The recruiter didn’t even know because team hadn’t taken it. Not only was it useless, but the assessment is not even validated for the hiring process. This means they should never have been using it as part of their hiring process. It definitely gave me some pause about that company.

The human factor should and needs to be there in the recruiting process. Just don’t expect it at the online stage. Like I said at the start, you should be networking into the company through the backdoor to get that human connection. Basically, take control and stop playing the victim card.